August 1st, 2010

Dilbert asked: Assuming you take good care of your Hyundai and change its oil as often as you should, but don’t have records to prove it, are they likely to use that against you, just so they can save money on repairs?
Please reread my question before you answer what you think I asked.
This is not about damage caused by lack of oil changes. Assume the oil was changed every 3000 miles, but no records are available, and nothing is wrong with the engine that would be caused by oil.
The only issue is whether Hyundai ever uses lack of records to weasel out of the warranty. Such as if the transmission breaks and you can’t prove you changed the engine oil.
And this is not about something that’s actually happening. It’s just a what-if. To try to understand just how valuable the 10 year warranty really is. Because how valuable could it be if you lose your records of maintenance after a few years, and that causes the warranty to become void? We tend to lose a lot of our records if we move or whatever.
Or as another example what if your head gasket fails and you can’t prove you changed the oil? Does oil affect a head gasket?
When I used the word “weasel” in the initial question, that should have made it clear I was not talking about a legitimate dispute. If the problem might have been caused by failure to change the oil, it would be a legitimate disute, and proof would then be needed. But if the customer changed the oil when needed, that would be unlikely. Other parts break a long time before the engine does. Maybe the engine computer or whatever. But they would have a hard time proving the engine computer could break because of oil.
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